During the winter and spring, the Tmpl team has expanded. We have four new colleagues with a lot of experience and competence regarding the work of co-op boards, customer relations, iOS development, backend development, UI (User Interface) and UX (User Experience).
We asked our new team members one or a couple of questions.
Åsa, Customer Success Manager
What does a Customer Success Manager do?
– As Customer Success Manager, I have a passion for customer relations, I strive to understand the customer’s needs and I try to develop our relationship, with the customer’s need in focus. I also help customers with how they strategically can use our product within their business area. In my role as Customer Success Manager, I have to be proactive. It is important that I, as a supplier, want to add a lifelong value to our customers. Practically, this means that my days consists of a mix between operational and strategical work where creative problem solving is a part of the challenge. Customer success is when our customers, through their collaboration with Tmpl, reach the wanted effect of our service, and more thereafter.
Jimmy, iOS developer
What is frontend?
– Usually, when one talks about frontend, one refers to a tool that the end user uses to interact with a service. If you think of a cloud based service with several layers between the end user and the hardware, the layer closest to the end user is usually called frontend. Some examples are mobile apps and web pages.
Why did you chose to work with iOS instead of Android?
– It felt natural as I have always liked Apple and their products.
Pär, backend developer
What does a backend developer do?
– As backend developer, you handle the development of “what is not visible” in, for example, an app, on the server level.
Why did you choose to work with backend rather than frontend?
– I think APIs are interesting and I like backend technologies like databases and Docker.
Why are open standards important?
– Open standards give everyone the same right to participate and gives everyone access to new technology and the possibility to see how it works.
What is the difference between UX and UI?
– To me, there are two things that distinguish a good product: features and details. Features (UX) is what makes people want to use the product. Details (UI) is what makes them stay with it. UX makes the interface useful and helps customers fulfill a clear purpose or goal, while UI is what makes the interface beautiful and creates emotional values.
Why is it good to have competence within both?
– Together, UX and UI create the ultimate user experience that should be central to everyone working with the product. To me, the user experience starts the first time the user gets in contact with the product, which can be any situation ranging from a personal meeting to a visit to the website.